FAQS

Frequently Asked Questions (FAQ)

Welcome to NBX! Here are some common questions and answers to help you navigate your shopping experience with us. If you have additional inquiries, feel free to contact our customer support at [contact email].

1. How do I place an order on NBX?

  • Browse our website and add desired items to your shopping cart.
  • Proceed to checkout, where you'll enter your shipping information and select a payment method.
  • Review your order, confirm details, and complete the purchase.

2. What payment methods do you accept?

  • We accept various payment methods, including credit/debit cards, online banking, mobile wallets, cash on delivery (COD), bank transfers, and e-wallets. Choose your preferred option during checkout.

3. What is the shipping time for my order?

  • Shipping times vary based on the selected shipping method and your location. You can view estimated delivery times during the checkout process.

4. How can I track my order?

  • Once your order is shipped, you'll receive a shipping confirmation email with a tracking number. Enter the tracking number on our website or the carrier's site to monitor your order's status.

5. What is your return policy?

  • Our Return Policy allows you to return eligible items within a specified period. Initiate a return by contacting customer support, and follow the provided instructions. For more details, refer to our Return Policy.

6. Do you ship internationally?

  • Yes, we offer international shipping to certain countries. Shipping costs and delivery times may vary based on the destination. Ensure to check our Shipping Policy for more information.

7. Is there a warranty on the products?

  • Yes, we provide a limited warranty on certain products. The warranty terms, coverage, and duration are specified in the product documentation or on the product page. Refer to our Warranty Policy for details.

8. How can I contact customer support?

  • You can reach our customer support team at sara.twshipping@aliyun.com. Feel free to contact us for assistance with orders, returns, or any other inquiries.

9. Can I modify or cancel my order after placing it?

  • Once an order is placed, modifications or cancellations may not be possible. Contact customer support immediately for assistance, and we will do our best to accommodate your request.

10. Are my payment details secure?

  • Yes, we prioritize the security of your payment information. We use industry-standard encryption protocols to safeguard your financial details during transactions.

11. Do you have a physical store?

  • As of now, NBX operates as an online platform, and we do not have physical retail stores. You can shop conveniently from our website.

12. How can I stay updated on promotions and new arrivals?

  • Subscribe to our newsletter or follow us on social media to receive updates on promotions, discounts, and new product arrivals. Don't miss out on exclusive offers!

Thank you for choosing NBX. We aim to provide a seamless and enjoyable shopping experience for our customers. If you have any specific inquiries or need assistance, feel free to reach out to us. Happy shopping!